Via Above The Law
Well done to those top firms! Seems from the BTI report that what makes them different from the rest is that “these firms are investing heavily in client service.
They know the payback dwarfs the investment — whatever the economy and market say — they are all in. And, they are breaking ground with new approaches, strategies, and tactics in boosting client service.”
Which Biglaw firms are most beloved by general counsel for their superior client service? In 2023, the waters were a bit rough for firms, and client service apparently took a nosedive. Some firms, however, were still up to snuff when it came to pleasing their clients, and the BTI Consulting Group set out to find which firms handled the task with ease in its latest ranking, the Client Service A-Team. In case you’re unfamiliar with this ranking, it measures the top 30 law firms corporate counsel identify as delivering the very best in terms of client service.
To compile the ranking, BTI Consulting spoke with more than 300 in-house decision-makers who were asked to name firms that excelled in 17 different client-service-related activities, including important things like: mobilizing resources quickly, fielding the absolute best team, quickly assessing the situation, a commitment to help, delivering value for the dollar, client focus, and understanding the client’s business.
So, which firms are considered the best of the best when it comes to client service? Per BTI Consulting, the firms that made the latest top 30 ranking performed 9 to 15 times better than the typical law firm in terms of client service. As the report notes, “The law firms delivering superior client service are crushing it — and will continue to crush it.” Why’s that? “It is easier to keep upping your client service game if you are already good.”
Here are the top 30 firms that made the Client Service A-Team, whose names were mentioned most often across all categories:
- Kirkland
- DLA Piper
- Jones Day
- Reed Smith
- Ropes & Gray
- Gibson Dunn
- Arnold & Porter
- King & Spalding
- Littler
- Ogletree
- McGuireWoods
- Covington
- Baker McKenzie
- Foley & Lardner
- Jackson Lewis
- Davis Polk
- Jones Walker
- Faegre Drinker
- Sheppard Mullin
- McDermott
- Skadden
- Duane Morris
- Hogan Lovells
- Perkins Coie
- BakerHostetler
- Dentons
- Morgan Lewis
- Troutman Pepper
- Mintz
- Wilson Sonsini
Read the full article here: https://abovethelaw.com/2024/04/the-client-service-a-team-ranking-the-biglaw-superheroes-of-client-service-2024/
