Source: Forbes
The legal function’s contribution to a business often goes unrecognised, limited by a narrow focus on cost and internal efficiency. Traditionally seen as a cost centre, the true potential of legal departments is far greater when measured by customer-centric and enterprise-aligned metrics. By applying the right business metrics, legal can become a proactive value driver, rather than just a reactive defender.
By embracing a customer-focused approach, legal departments can provide critical insights and data-backed strategies that streamline contract management, dispute avoidance, and compliance, among other key areas. With the advent of AI and digital transformation, legal teams can leverage advanced tools to create measurable enterprise value, improving efficiency and mitigating risks across the organisation. This proactive stance positions legal not just as a service provider but as an indispensable contributor to broader business success.
For legal departments to truly drive competitive advantage, it’s essential to adopt business-oriented metrics that reflect their impact across all functions. By collaborating with other departments, focusing on enterprise goals, and embracing technological innovation, legal teams can elevate their role and secure their place as key players in the company’s overall growth strategy.
Read More: Forbes
