Q: Is legal tech a fad or the real thing? A: Chris Combs believes that legal tech is here to stay. Historically, lawyers have done things manually, but going forward, technology and software will be essential to how they run their business. With the growth of AI, particularly generative AI, legal tech products will significantly […]

In this interview, Mark Cohen, a renowned figure in the legal industry, shares his thoughts on what it takes to drive change in the legal sector and the role of technology in this transformation. Drawing upon his vast experience and unique insights, Cohen discusses the factors that will shape the future of the legal profession […]

Q: What do you believe in-house counsels are not getting from their law firms? A: “I think what they do need to get is transparency and collaboration. Those are the two words. Law firms, and I think some of them are starting to do this, but they really just need to engage with their clients […]

Q: How fast do you see AI evolving in the legal sector? Jon: “The technology is advancing at breakneck speed, but legal teams don’t always keep up. There’s this gap between the tech moving a thousand miles an hour and legal teams catching up. But change is happening, and we’re seeing more and more AI […]

Q: How do law firms select you, and how do they reach out in urgent matters? Chloe: “I think it’s a two-fold process. First, clients need to decide which law firm to approach, and that usually starts with relationships. For complex work, it’s all about who they know and trust to deliver high-quality results. If […]

Q: Who is your ideal customer? Nick: “As a dreamer, my ideal customer includes companies, law firms, and other enterprises that focus on understanding the risks tied to their business relationships. When evaluating third parties—whether suppliers, clients, or other partners—it’s essential to ensure alignment with your brand, values, and any regulatory requirements. What Xapien aims […]

Q: Why fix it if it’s not broken? What about the legal industry? Ian: “I get it. In many ways, the legal industry seems like it doesn’t need fixing. If you walk into the Royal Courts of Justice, it’s almost like stepping back in time. Apart from a few laptops, not much has changed. It’s […]

Q: What makes AI relevant to corporate use—Is it “I still haven’t found what I’m looking for” or “I want it all, and I want it now”? Rob: “I think we’re in an AI bubble right now, with lots of discussions around AI and how it can be applied in corporate settings. It’s essential to […]

Q: Is Legal Tech the Real Thing or Just a Fad? Raj: “I was never interested in legal tech, even though I’m a lawyer. Selling to lawyers has always been tough—they’re notorious for being slow adopters. But in the last year, AI and Gen AI have changed the game significantly. The speed of innovation has […]

Q: Is Legal Tech a Fad or the Real Thing? Chris: “I think it’s absolutely the real thing, especially given how the industry has evolved. Lawyers have traditionally relied on very manual processes, but technology—especially AI and generative AI—is set to change that completely. Legal tech tools are becoming essential for day-to-day operations, transforming how […]

Q: What would you like the future of client-law firm relationships to look like? Chung Nian: “There’s a lot of room for development here, especially with technology’s role in the mix. Traditionally, clients just call or email, which can work fine for simple matters. But for more routine tasks, there’s room for a tech-based interface, […]

Q: “What do you dream of improving in your relationship with law firms?” Andreas: “ Law firms can learn that. That they need to work on themselves on the relationship with the company. They need to understand the business model. They need to understand what’s happening. And to give a better and on the spot device.” […]

When do you feel with your clients that “we are the champions”? Natali:  ’So we operate a B2C service and our goal really is to increase access to justice and promote legal health. So we feel like the champions when the clients can navigate contracts on their own and they don’t need somebody to hold […]